Delete your Age Slots account

In the app

Open the game and tap Menu › Account › Privacy & data › Delete account. Confirm with the garden's sign-in method and type your nickname. This works for guest, Google and email accounts.

On this site, with your recovery code

For guest gardens. The code starts with SB. and is in the app under Account › Recovery code. Paste the whole code.

Google or email accounts

Confirming on this site with Google or with an email code is not available yet. Please use the app. If you can no longer access the app, request deletion through the privacy channel below.

Guest without the code

Without the code, deletion can only be done in the app, on the device where the garden is.

What is deleted

Nickname, character, credits, items, achievements and game history. Your nickname leaves the Ranking and the wins feed as soon as you request it.

What we keep and for how long

Access records (date, time, IP address and port) for 6 months, as required by Brazil's Internet Civil Framework (Law 12,965/2014, art. 15), and purchase records for the period required by tax law and to prevent fraud. As proof that we follow the rules, we also keep, for the period stated in the Privacy Policy, your acceptance of the Terms of Use, the outcome of the age check (never the date of birth), the account's security and moderation log and the reports you filed, without the device identifier. To prevent abuse, a code derived from the email (not the email itself) stays in the code-attempt limits for up to 1 year.

Deleting your account does not trigger an automatic refund: refund requests follow the Google Play policy and the law.

Timeline

Deletion is completed within 30 days of the request.

Your privacy rights

To request a copy, a correction or information about your data, or if you cannot delete your account here, contact the privacy channel listed in the game's Privacy Policy.